RECEIVING YOUR REFUND
After our distribution center has received your return and verified that all of the conditions have been met, you will receive a confirmation e-mail.
Refund times depend on the payment method used when purchasing.
Credit or Debit Card refund time will depend on your card company’s policies. We assure you that the currency date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees
PayPal refund will be visible within 24 hours from when you receive your confirmation e-mail.
Due to the current situation surrounding COVID-19 and social distancing restrictions for staff, refunds may be delayed. We appreciated your patience during this time.
If you have any question or need help with your account, you may contact us to assist you.
We will respond to every message within 1 working day. Monday to Saturday, excluding national holidays.
Monday - Friday: 9am - 9pm EST
Saturday: 10am - 9pm EST, excluding national holidays.