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Gift Cards

HOW TO BUY A GIFT CARD

Physical Gift Card

You can purchase the card at any Diesel monobrand store and outlet in the Country /region where you intend to use it, or you can buy it online on diesel.com and have it sent to an address of your choice.

Buy a Physical Gift Card

Digital Gift Card

Available for purchase only on diesel.com. You will receive a confirmation email within 24 hours of purchase containing the card number and PIN, which are required for using the balance.

Gift Cards can only be used in the Country/region where they were issued. If the card was purchased online, the Country/region is the location of the shipping address). The card is valid for a period of 5 years from purchase.

HOW TO USE A GIFT CARD

Gift Cards can be used for both online purchases and in Diesel stores.

To use it online, select "Do you have a Gift Card?" on the payment page during checkout. Enter the card number and PIN.

For in-store purchases, you will be asked for the card number and PIN at the checkout.

The order total will be deducted from the Gift Card balance. If the amount exceeds the available balance on your Gift Card, you can use another payment method to cover the difference.

GIFT CARD BALANCE

Check your Gift Card balance:

Card number*

Please enter a valid gift card number

REFUNDS FOR PURCHASES MADE WITH GIFT CARDS

If you return a product purchased with a Gift Card, the refund will be credited to a new Gift Card. Any amounts paid with another payment method will be credited back to that same payment method.

Faq

HOW CAN I CHECK THE BALANCE OF MY GIFT CARD?

You can check the remaining balance at a Diesel store or online on this page, under the "Gift Card Balance" section, by entering your card number and PIN. Registered House of Diesel users will also see the balance in their account.

I CAN'T FIND THE CONFIRMATION EMAIL FOR MY DIGITAL GIFT CARD, WHAT CAN I DO?

If you purchased or received a digital Gift Card and can't find the email with the card number and PIN, please contact our Client Service. We'll be happy to assist you.

CAN I USE THE GIFT CARD COMBINED WITH ANOTHER PAYMENT METHOD?

If your Gift Card balance covers the total amount of your purchase (online or in-store), only the card balance will be used. However, if your purchase exceeds the Gift Card balance, you can choose one of the payment methods accepted by Diesel to cover the difference. It's not possible to use two different Gift Cards for the same order.

I HAVE TWO GIFT CARDS. CAN I USE THEM FOR THE SAME PURCHASE?

If you have multiple Gift Cards, you can combine the amounts and transfer them to a single Gift Card by contacting Client Service. Please have the card numbers and PINs of all the cards on hand.

It is not possible to pay for a single purchase with two separate Gift Cards, even if the total amount is higher than the balance of one of the cards.

I HAVE LOST MY PHYSICAL GIFT CARD. CAN IT BE BLOCKED LIKE A CREDIT CARD?

If you can't find your physical Gift Card, or suspect someone may have the details of your digital card, please contact our Client Service. The remaining balance can be blocked and transferred to a new Gift Card. Please be aware that any amounts already used, even after the loss of the card, cannot be recovered. Diesel cannot assume responsibility for lost, stolen, damaged, or mismanaged cards.

WHAT ARE THE LIMITATIONS ON GIFT CARDS?

Gift Cards are valid for 5 years from emission.
You cannot use more than one Gift Card for the same order.
Gift Cards cannot be exchanged or refunded.
The Gift Card can only be used for purchases in the same Country/region where it was issued.
Diesel reserves the right to refuse, cancel, or suspend Gift Cards and related orders where necessary (e.g. in case of suspected fraud, Gift Cards issued with incorrect details, or other violations of the terms of use).

Do you need to contact us?

Our client service agents are at your disposal Monday through Friday 9am to 9pm EST and Saturday from 10am -9pm EST, excluding national holidays.

Phone

Call our toll-free number 855-482-1155, Mon-Fri from 9am to 9pm EST and Sat 10am to 9pm EST.

855-482-1155

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Still have questions? Send us an e-mail through our contact form. We will respond to messages typically within 1 business day, excluding national holidays.

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