How to Return
For the 2015 holiday season, merchandise purchased November 20, 2015 or later can be returned for a full refund or credit of the original price paid through January 23, 2016 as long as the merchandise qualifies for a return, per our established return policy.
Return Procedure and Conditions
To ensure that your shopping experience on shop.diesel.com is the best it can be, we defined a quick and easy return procedure. If you are not fully satisfied with your purchase, you can return any item purchased on our store within 30 days from the date the order was placed.
- Make sure the items are in the same condition you received them in, with all tags still attached and in their original packaging.
- Products that belong to the same order must be returned to us at the same time and must be shipped from the United States.
- Use the pre-paid return shipping label or your own standard return shipping.
Pre-Paid Return Shipping
For a convenient return of products purchased on shop.diesel.com, use the pre-paid return label available on your original packing documentation. Follow these easy return guidelines:
- Include a copy of your original invoice with the return shipment. If you do not include the completed return form, we will be unable to process your return.
- Select a return reason on your invoice.
- Securely repackage your item(s) in the original shipping box if possible, if not use an appropriate shipping box for shipment via UPS (required for free return shipping).
- Affix the enclosed prepaid UPS return label to the shipping box.
- Drop off your return shipment at any staffed UPS or USPS location. To find a UPS location near you, please call 1-800-PICK-UPS or visit www.UPS.com.
- Please keep the UPS tracking number for your records. The tracking number can be found between the barcodes of your return label.
Merchandise returned to shop.diesel.com will be processed within 7-14 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment and your financial institution may take longer (one to two billing cycles) to reflect the transaction. Please note the original shipping charges incurred at the time of purchase are non-refundable.
DIESEL will not assume responsibility for reimbursement or compensation in the event that return packages are not dropped off with the enclosed return label at a staffed UPS or USPS location or in the event that return packages are lost, stolen, mishandled, or damaged. For your protection, the enclosed return label should only be used for the items in this shipment.
Standard Return Shipping
If you prefer to use your own shipping method, please ship your return items to:
Diesel USA Online Store
Attn: Returns Department
360 Omega Parkway
Shepherdsville KY 40165
Securely repackage your item(s) in the original shipping box if possible, if not use appropriate packaging for shipment. All products must be unworn, unused with tags still attached. The item(s) must be returned within 30 days of the order being placed to ensure proper credit. You will need to complete the form available on the original packing slip and include it in the return package. Merchandise returned to shop.diesel.com will be processed within 7-14 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment and your financial institution may take longer (one to two billing cycles) to reflect the transaction. Please note the original shipping charges incurred at the time of purchase are non-refundable.
If you chose your own return shipping method, all return shipping charges must be pre-paid. We cannot accept C.O.D. deliveries. We recommend shipping returned merchandise via UPS for tracking purposes. Please be sure to request adequate insurance to cover the purchase price of the shipment. DIESEL will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged. Shipping charges for returned item(s) are the client’s responsibility.
Return to Store
You can return items purchased on shop.diesel.com to a Diesel Store within 30 days from the date the order was placed, just follow the steps listed below:
- Locate your preferred Diesel Store (please find here below the list of available stores)
- Bring the item(s) that you want to return to the Diesel Store. Do not forget the original invoice including the pre-paid return label. When is possible, please bring us the item(s) into the original shipping box.
- Save the tracking number displayed on the pre-paid return label. This will give you the opportunity to monitor your retun.
Diesel staff will help you managing your returns, while the refund will be issued in the original form of payment. Once our DC has received your return and verified that all of the conditions have been met, you will receive a confirmation e-mail.
Return to store is currently available on the following locations:- Diesel Store Santa Monica - 1340 Third St, 90401 Santa Monica, CA - Diesel Store South Coast Plaza - 3333 Bear St, 92626 Costa Mesa, CA - Diesel Store San Jose - 378 Santana Row, 95128 San Jose, CA - Diesel Store Pasadena - 87 West Colorado Blvd, 91105 Pasadena, CA - Diesel Store Melrose - 8401 Melrose Pl, 90069 West Hollywood, CA - Diesel Store Beverly Center - 8500 Beverly Blvd, 90048 Los Angeles, CA - Diesel Store San Francisco - 800 Market St, 94108 San Francisco, CA - Diesel Store Cherry Creek - 3000 East 1 St Avenue, 80206 Denver, CO - Diesel Store Intl Plaza - 2223 N.West Shore Blvd, 33607 Tampa, FL - Diesel Store South Beach - 801 Washington Ave, 33139 Miami Beach, FL - Diesel Store Lincoln Road - 933 Lincoln Rd, 33139 Miami Beach, FL - Diesel Store Aventura - 19501 Biscayne Blvd, 33180 Aventura, FL - Diesel Store Millenia - 4200 Conroy Rd, 32839 Orlando, FL - Diesel Store Atlanta - 3393 Peachtree Rd, 30326 Atlanta, GA - Diesel Store Ala Moana - 1450 Ala Moana Blvd, 96814 Honolulu, HI - Diesel Store Waikiki - 2160 Kalakaua Ave, 96815 Honolulu, HI - Diesel Store Chicago - 923 North Rush St, 60611 Chicago, IL - Diesel Store Boston - 339 Newbury St, 02115 Boston, MA - Diesel Store Las Vegas -3500 S. Las Vegas Blvd, 89109 Las Vegas, NV - Diesel Store Fashion Show -3200 Las Vegas Blvd, 89109 Las Vegas, NV - Diesel Store Soho - 135 Spring St, 10012 New York, NY - Diesel Store Kids - 416 West Broadway, 10012 New York, NY - Diesel Store Philadelphia - 1507 Walnut St, 19102 Philadelphia, PA - Diesel Store King of Prussia - 160 N Gulph Rd, 19406 King of Prussia, PA - Diesel Store North Park - 8687 North Central Expwy, 75225 Dallas, TX - Diesel Store Austin Domain - 11600 Century Oaks Terrace, 78758 Austin, TX - Diesel Store Tyson's Corner - 8050 Tyson's Corner, 22102 Mclean, VA
- We cannot accommodate exchanges at this time
- Vintage, Beachwear, Underwear and any items from sample and charity sales are final. From time to time, we may designate other merchandise as non-returnable, as well. Any such designation will be noted on the product page of non-returnable products.
- Send your return from the same country in which you placed your order. We are not able to accept returns from different countries.