Return Procedure and Conditions
If you are not fully satisfied with your purchase, you can return your online purchase within 30 days from the date the order was placed with the free pre-paid return label provided in your shipment.
The product must be returned in new and unused condition with all hang tags attached. All product returns are subject to inspection prior to refunding.
If a product is damaged, missing hangtags or has passed the return policy window, it will be returned to the customer. Items that are final sale will also be returned to the customer. These items are listed below for your convenience.
We are unable to process returns for purchases made in retail stores. These items will also be sent back to the customer. For retail store returns, please bring back to the store in which the purchase was made.
There are no exchanges available at this time.
Final Sale Items
Vintage, Beachwear, Underwear and any items from sample and charity sales are final. From time to time, we may designate other merchandise as non-returnable, as well. Any such designation will be noted on the product page of non-returnable products.
Please send your return from the same country in which you place your order. We are not able to accept returns from different countries.
Standard Return Shipping Instructions
Merchandise returned to shop.diesel.com will be processed within 7-14 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment and your financial institution may take longer (one to two billing cycles) to reflect the transaction. Please note the original shipping charges incurred at the time of purchase are non-refundable.
If you prefer to use your own shipping method, please ship your return items to:
ATTN: DIESEL RETURNS
11500 80TH AVE PLEASANT PRAIRIE, WI 53158
If you choose your own return shipping method, all return shipping charges must be pre-paid. DIESEL cannot accept C.O.D. deliveries. We recommend shipping returned merchandise via UPS for tracking purposes. Please be sure to request adequate insurance to cover the purchase price of the shipment. DIESEL will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged. Shipping charges for returned item(s) are the client’s responsibility.
Return to Store
You can return items purchased on shop.diesel.com to one of the Diesel Stores listed below within 30 days of purchase date. Just follow the steps listed below:
Locate your preferred Diesel Store (please reference the list below for participating locations)
Bring the item(s) that you want to return to the Diesel Store. Do not forget the original invoice including the pre-paid return label. When possible, please bring the item(s) in the original shipping box.
Save the tracking number displayed on the pre-paid return label. This will give you the opportunity to monitor your return.
Diesel staff will help you manage your returns. Please note that the refund will be issued to the original form of payment used when shopping online once we have received your return. After the return is received and we have verified that all of the conditions have been met, you will receive a confirmation e-mail that the refund has been issued.
Return to store is currently available on the following locations:
- Diesel Store Santa Monica - 1340 Third St, 90401 Santa Monica, CA
- Diesel Store South Coast Plaza - 3333 Bear St, 92626 Costa Mesa, CA
- Diesel Store Beverly Center - 8500 Beverly Blvd, 90048 Los Angeles, CA
- Diesel Store San Francisco - 800 Market St, 94108 San Francisco, CA
- Diesel Store Lincoln Road - 933 Lincoln Rd, 33139 Miami Beach, FL
- Diesel Store Aventura - 19501 Biscayne Blvd, 33180 Aventura, FL
- Diesel Store Atlanta - 3393 Peachtree Rd, 30326 Atlanta, GA
- Diesel Store Ala Moana - 1450 Ala Moana Blvd, 96814 Honolulu, HI
- Diesel Store Waikiki - 2160 Kalakaua Ave, 96815 Honolulu, HI
- Diesel Store Boston - 339 Newbury St, 02115 Boston, MA
- Diesel Store Fashion Show -3200 Las Vegas Blvd, 89109 Las Vegas, NV
- Diesel Store Soho - 135 Spring St, 10012 New York, NY
- Diesel Store King of Prussia - 160 N Gulph Rd, 19406 King of Prussia, PA
- Diesel Store Tyson's Corner - 8050 Tyson's Corner, 22102 Mclean, VA
If you have any question or need help with your account, you may contact us to assist you.
We will respond to every message within 1 working day. Monday to Friday, excluding national holidays.
Monday - Friday: 9am - 9pm EST, Saturday & Sunday: 10am - 6pm EST, excluding national holidays.