How can we help?
FAQs
We are happy to help you place your order by phone, or assist you with any questions you may have during the purchase: call us at the number you find in the "Contact Us" section.
You can check the status of your order at any time from the "Track your order" page, or directly in your account, inside the Orders section. Click on the tracking number to see the details. You will also receive the tracking number by email, once your order has been shipped.
You can check the status of your return from the "Track your order" page. Enter your order number and the email address used for the purchase, and you will be able to see all order and return details. If the return is marked as "accepted", this means the refund will be requested shortly, or has already been issued. House of Diesel members can find this information also in the Account section, after login.
Do you need to contact us?
Our client service agents are at your disposal Monday through Friday 9am to 9pm EST and Saturday from 10am -9pm EST, excluding national holidays.
Phone
Call our toll-free number 855-482-1155, Mon-Fri from 9am to 9pm EST and Sat 10am to 9pm EST.
Still have questions? Send us an e-mail through our contact form. We will respond to messages typically within 1 business day, excluding national holidays.
Chat
We're online to answer your instant messages, Mon-Fri from 9am to 9pm EST + Sat 10am to 9pm EST.