How can we help?
We are happy to help you place your order by phone, or assist you with any questions you may have during the purchase: call us at the number you find in the "Contact Us" section.
You can send an order to a different Country/region from the one you are physically in by simply changing the location from the footer of the website. It's important to make sure the delivery address you enter matches the Country/region you selected, as our catalog, services and prices may vary according to location.
Please check there are no spaces or other punctuation marks either before or after the code you are typing or copy-pasting, and that the code is written correctly (Codes are case-sensitive.) Please note some promo codes cannot be used together or combined with other offers. Additionally, you may need to log in in order to apply them. If you need further assistance, please contact our Client Service team.
If we must remove an item/s from your order due to damage or no availability we will send an email detailing the changes to your order. We can assure you that the price of these items will not be charged.
If you paid by credit or debit card, you might still see the authorized sum including these items – timing for the authorization to be updated depends on the bank that issued your card, however the final charge will always reflect the updated, shipped item total only.
A confirmation email will be sent directly to the address used to place the order upon processing. You can also download your purchase receipt from your account, in the Orders section, or from the "Track your order" page in our Help Section if you are not a registered House of Diesel member. Should you have any trouble downloading your receipt, please contact our Client Service team, we will be happy to send it to you by email.
You can request a tax refund on items purchased in Diesel flagship stores. At the moment, it is not possible to claim a tax refund on online purchases. You will receive a receipt for your online order by email (you can also download the receipt from the website after delivery.)
Our client service agents are at your disposal Monday through Friday 9am to 9pm EST and Saturday from 10am -9pm EST, excluding national holidays.
Phone
Call our toll-free number 855-482-1155, Mon-Fri from 9am to 9pm EST and Sat 10am to 9pm EST.
Still have questions? Send us an e-mail through our contact form. We will respond to messages typically within 1 business day, excluding national holidays.
Chat
We're online to answer your instant messages, Mon-Fri from 9am to 9pm EST + Sat 10am to 9pm EST.
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